Embrace the Future of Customer Service With Our Live Chat Talent Solutions

Revolutionise the way you connect with your audience, leaving a lasting impression that sets your business apart from the rest. Welcome to a new era of seamless online interactions, where success is just one chat away.
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Team members like Edlyn

Aptly placed within a Canadian firm, Edlyn Canda is efficient and dedicated. She’s known professionally as both a stickler for deadlines and getting the job done right. But we also know her personally as an incredibly conscientious person who always keeps her team’s best interests close to heart.

Her career as an accounting administrator and manager started when she graduated from Holy Angel University in Pampanga (PH), with a bachelor’s degree in accountancy. Speed and efficiency are two traits that allow Edlyn to thrive in her role. And the results she brings are always the same: higher productivity and a higher quality of work.

We’ve helped Edlyn find her firm; who can we find for yours?
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Get Matched With the Right Web Chat/Live Chat Agents
For Your Business

When you partner with Australasian Outsourcing Group, you’ll get more than just access to a top-tier global talent pool. What makes our service more beneficial to your business is the systems we have built, tested and fine-tuned in place to match you with the right people and ensure a seamless workflow between you and your team.

As digital ambassadors of your brand, our agents ensure that every chat interaction is met with professionalism, empathy and expertise. Let our web chat/live chat agents become an extension of your brand, fostering meaningful connections and transforming casual visitors into loyal customers. Experience the power of instant support, and watch your business move forward with every chat conversation.

Web Chat/Live Chat Tasks
You Can Outsource

We at Australasian Outsourcing Group understand that customer interactions happen in the blink of an eye. That's why our team of skilled web chat/live chat agents are here to empower your business with responsive and personalised support for your valued customers and stakeholders.

Whether answering enquiries, resolving issues or guiding customers through their purchasing journey, our chat agents are the human touch
that elevates your online presence.

Customer Enquiries

Providing accurate and timely answers to help customers make informed decisions

Technical Support

Guiding customers through problem-solving steps and escalating complex issues when necessary

Order Assistance

Assisting customers with placing orders, tracking shipments and managing returns or exchanges

Issue Resolution

Handling customer concerns with empathy and professionalism to arrive at satisfactory resolutions

Chat Etiquette and Engagement

Actively listening to customers, anticipating their needs and initiating proactive chats to offer assistance

Our Chat Agents' Qualifications

Deliver exceptional customer service and build strong relationships. Our team of skilled web chat/live chat agents is here to bring a new dimension of instant support and seamless communication to your business.

+ Excellent Communication Skills

Strong written communication skills and ability to convey information effectively and professionally

+ Customer Service Experience

Strong experience in customer service or similar roles demonstrating customer support skills

+ Multitasking and Time Management

Can handle multiple chats, efficiently prioritise tasks, respond quickly and maintain accuracy

+ Tech Savviness

Mastery of various chat software, applications and customer relationship management systems

+ Customer-Centric Mindset

Empathy and patience in handling customer concerns

Build Your Elite Chat Support Team Today 

Our mission is to help your business succeed. So we invest in the critical things that will make that happen:

  • Premium talent that perfectly matches your business needs.
  • Communication and collaboration platforms that allow you to know, check and monitor your business anytime, anywhere.
  • An efficient workflow system that frees up your time so you can focus on what matters.
  • Excellent facilities to keep your team inspired and motivated.
  • Continuous support so they can do top-rate work for you. 
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AOG empowers your business to reach its true potential

Your people are your greatest competitive advantage. 
Trust our chartered professional accountants (CPAs) to provide dedicated support tailored to your needs, delivering exceptional results and handling tasks with precision.
Gain valuable operational and financial insights for your firm or organisation by tapping into the expertise of our bookkeeping professionals. 
Delegate time-consuming administrative and ad-hoc tasks to our capable team, freeing up your resources for more important endeavours.
Virtual Assistants
Seamlessly manage your daily obligations with the help of our virtual assistants, who excel at managing schedules, office admin, travel arrangements and handling various tasks. 

Scale your business to new heights today

See your business grow and prosper - minus the challenges and huge costs of finding & integrating the top talent you need to make that happen.

Australasian Outsourcing Group sets you up with talent superstars in no time, so you can easily get started with making your vision come true.

Sign up now to receive your free consultation.
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