Say Hello to Bigger Success with Our Seasoned Call Centre Agents

We're here to lift the burden of call management and customer support off your shoulders.

Let our call centre agent experts take care of your communication processes, allowing you to focus on core business strategies and propel your company towards new horizons.
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Team members like Tin

At TOA Global, we love the people who make big moves and look to self-improve. Virtual Assistant Tin Ricafort does both.

Tin started her journey in an unlikely place: with a bachelor’s degree in hotel and restaurant management, from Saint Mary’s Angels College of Pampanga (PH). But Tin knew that she needed a change.

Enter TOA Global.

The role Tom pursued as a virtual assistant benefited surprisingly well from hospitality training. Today, Tin offers her clients perspective, and his foresight has become an essential aspect of ensuring both a successful career and the successes of his clients in tandem.

We’ve helped Tin find her firm; who can we find for yours?
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We Deliver Bespoke, Intelligent Call Centre Talent Solutions

When you partner with Australasian Outsourcing Group, you’ll get more than just access to a top-tier global talent pool. What makes our service more beneficial to your business is the systems we have built, tested and fine-tuned in place to match you with the right people and ensure a seamless workflow between you and your team.

With our call centre agents handling your incoming calls and enquiries, you can rest assured that every customer interaction is met with professionalism and efficiency. From answering queries to resolving issues, our agents are well-equipped to represent your brand seamlessly, building strong relationships with your valued clients.

Call Centre Agent Tasks
You Can Outsource

When you onboard a call centre agent that AOG has screened, vetted and handpicked for you, you gain a loyal team member who is prepared
to hit the ground running.

Get ready to hand over all your call management operations to your agents, including the following crucial tasks:

Inbound Customer Support for Enquiries, Complaints and Issue Resolution

Help Desk and Technical Support

Order Processing and Tracking

Effective Call Handling and Customer Engagement

Multilingual Support for International Customer Bases

Outbound Services for Sales, Lead Generation and Customer Surveys

Data Security and Confidentiality

Your Call Centre Agents' Qualifications

Delivering exceptional customer experiences every step of the way. Our call centre agents come with solid experience, skills and training to navigate global business environments.

+ Extensive experience in handling diverse customer interactions

+ Strong communication skills and empathy towards customer needs

+ Active listening and effective problem-solving skills

+ Compliance with data privacy regulations and industry standards

Call Centre Talent Solutions That Enhance Your Customer Experience

Our mission is to help your business succeed. So we invest in the critical things that will make that happen:

  • Premium talent that perfectly matches your business needs.
  • Communication and collaboration platforms that allow you to know, check and monitor your business anytime, anywhere.
  • An efficient workflow system that frees up your time so you can focus on what matters.
  • Excellent facilities to keep your team inspired and motivated.
  • Continuous support so they can do top-rate work for you. 
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AOG empowers your business to reach greater heights

Your people are your greatest competitive advantage. 
Trust our chartered professional accountants (CPAs) to provide dedicated support tailored to your needs, delivering exceptional results and handling tasks with precision.
Gain valuable operational and financial insights for your firm or organisation by tapping into the expertise of our bookkeeping professionals. 
Delegate time-consuming administrative and ad-hoc tasks to our capable team, freeing up your resources for more important endeavours.
Virtual Assistants
Seamlessly manage your daily obligations with the help of our virtual assistants, who excel at managing schedules, office admin, travel arrangements and handling various tasks. 

Scale your business to new heights today

See your business grow and prosper - minus the challenges and huge costs of finding & integrating the top talent you need to make that happen.

Australasian Outsourcing Group sets you up with talent superstars in no time, so you can easily get started with making your vision come true.

Sign up now to receive your free consultation.
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